Whether you’re an executive in marketing, IT, sales, service or HR — you need to build smarter customer experiences. 

This podcast will help you do it.

Hosted by Phil Dillard

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In customer-centric organizations, there is often a visionary leader who drives the customer experience — regardless of their title. 

Whether you’re an executive in marketing, IT, sales, service or HR — you need to build smarter customer experiences. 

It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative — and unexpected — ways to empower their employees and delight their customers.

Latest

Comcast
Comcast Cable’s Chief CXO, Tom Karinshak joins The CX Show to discuss the competitive marketplace, managing his employees and assuring that they have the proper tools to succeed in their jobs.
Live Nation
Live Nation’s Head of Industry Relation joins this episode of The Customer Experience Show to discuss working for the largest producer of live events in the world, how he handles working with high profile clients, and more.
Caspian Studios
Ian Faison, CEO of Caspian Studios joins Phil to recap the first four episodes of The Customer Experience. Ian talks with Phil about the four major trends in the CX industry and how each of our guests handle them.
Coldwell Banker
Coldwell Banker’s Chief Marketing Officer, David Marine joins The CX Show to dive into the hard work that is done by him, his team and the entire company at Coldwell Banker when it pertains to ensuring the happiness of the customer.
AmerisourceBergen
AmerisourceBergen’s VP of Customer Operations, Devetta James joins The Customer Experience Show to discuss the voice of the customer. Every customer is different and every customer has a different need. The job of a CXO is to find those needs and fix them.
Collective Health
Collective Health’s Chief Experience Officer, Scott Murray joins this episode of The Customer Experience Show to discuss his wild path to CX, how he is helping Collective Health when it comes to the customer needs, and more.

Does your brand vision translate to your CX? 

And can you operationalize this vision to differentiate from competitors and consistently create the experiences your customers crave? 

Learn how to activate your CX vision. Download IBM’s CX Northstar Report

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