Whether you’re an executive in marketing, IT, sales, service or HR — you need to build smarter customer experiences. 

This podcast will help you do it.

Hosted by Phil Dillard

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In customer-centric organizations, there is often a visionary leader who drives the customer experience — regardless of their title. 

Whether you’re an executive in marketing, IT, sales, service or HR — you need to build smarter customer experiences. 

It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative — and unexpected — ways to empower their employees and delight their customers.

Latest

AmerisourceBergen
AmerisouceBergen’s VP of Customer Operations, Devetta James joins The Customer Experience Show to discuss the voice of the customer. Every customer is different and every customer has a different need. The job of a CXO is to find those needs and fix them.
Collective Health
Collective Health’s Chief Experience Officer, Scott Murray joins this episode of The Customer Experience Show to discuss his wild path to CX, how he is helping Collective Health when it comes to the customer needs, and more.
United Way
United Way’s Chief Experience Officer, Stan Little joins this episode of The Customer Experience Show to discuss the road to CX, how his role with United Way is helping the company be closer with those they serve, and more.
Trailer
Welcome to The Customer Experience Show

Does your brand vision translate to your CX? 

And can you operationalize this vision to differentiate from competitors and consistently create the experiences your customers crave? 

Learn how to activate your CX vision. Download IBM’s CX Northstar Report

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